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Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between William's Den and yourself.

You agree to abide by the Play Policy.

For the purpose of entry, adults are aged 18+ and children are aged 3-17. Children under 3 enjoy access to Williams Den at a lower price which is displayed on the website.


Prices are inclusive of VAT. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.


Unfortunately, we cannot issue any refunds for cancellations.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.

William's Den reserves the right, in its absolute discretion, to refuse admission to the site, ban from entry to the site or remove from the site any visitor.

No child will be admitted to William's Den unless they are accompanied by an adult who shall be 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times.